1. Introduction
Welcome to ab89. This Privacy Policy ("Policy") explains what information we collect when you use the ab89 platform, how that information is used, and how we protect your privacy.
By using the ab89 website or app, you agree to the terms of this Privacy Policy. This Policy is part of our Terms and Conditionsis an integral part of and together they form a complete legal framework.
We believe trust is built through transparency. Every decision ab89 makes regarding your personal data is handled with complete openness. We never sell your information or share it with third parties without a legitimate reason.
This Policy applies to all users in Bangladesh and every other region where ab89 operates.
2. Information We Collect
When you register and use our services on the ab89 platform, we collect various types of information. This falls into three main categories:
a) Information You Provide Directly
- Full name and date of birth (for age verification)
- Mobile number and email address
- Residential address and nationality
- National ID or passport number (for KYC verification)
- Payment method details (Mobile Banking/Nagad number, etc.)
- Account username and password (encrypted)
b) Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Session duration and page visit data on the platform
- Gaming activity logs (games played and amount wagered in BDT)
- Transaction history (dates and amounts for deposits and withdrawals)
c) Information Received from Third Parties
- Verification reports from identity verification providers
- Risk assessment data from fraud prevention services
- Transaction confirmation data from payment processors
ab89 never stores your full bank account number or card number. Payment details are always held using tokenization.
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity & Age Verification | Yes |
| Mobile Number | Account Communication & OTP | Yes |
| Payment Information | Transaction Processing | Yes |
| IP Address | Fraud & Security | Automatic |
| Gaming Log | Responsible Gaming Monitoring | Automatic |
3. Purpose of Data Use
Ab89 uses your information solely for specific, legitimate purposes. We never misuse your data without your consent.
- Account Management: Completing registration, verifying login, and securing your account.
- Payment Processing: Processing deposits, handling withdrawals, and maintaining transaction records.
- KYC Verification: Verifying identity and age in compliance with international standards.
- Fraud Prevention: Detecting suspicious activity and keeping your account secure.
- Customer Service: Providing prompt resolution to your questions and complaints.
- Responsible Gaming: Monitoring gaming patterns to reduce the risk of problem gambling.
- Promotional Communications: Keeping you informed about bonuses and offers (you can opt out of these notifications at any time).
- Legal Obligations: Providing required information in compliance with directives from government authorities.
- Platform Development: Analyzing user experience to improve the quality of our services.
ab89 never sells your information to third parties for advertising. Your data is not a commodity to us.
4. Data Sharing & Disclosure
Ab89 shares your information with third parties only under strictly controlled circumstances, which are clearly outlined below:
- Payment Partners: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the information necessary to complete transactions.
- Identity Verification Provider: During the KYC process, limited information is shared with third-party verification agencies.
- Law Enforcement Agencies: We are legally required to share information with authorities when served with a valid order or court directive.
- Anti-Money Laundering Authority: Information may be shared with regulatory authorities to report suspicious financial activity.
- Technology Partners: Cloud hosting and cybersecurity providers are bound by strict confidentiality agreements with us.
All third-party partners are required to uphold data protection standards equivalent to those of ab89. They may not use your information for their own business purposes.
5. Cookies Policy
Ab89 uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device.
- Essential Cookies: These are essential for maintaining your login session and the core functionality of the platform.
- Functional Cookies: Used to remember your language preference, game settings, and other personalization choices.
- Analytics Cookies: Collects platform usage statistics to help improve our services. These cookies do not directly identify you.
- Security Cookies: Used to detect fraudulent activity and bot behavior.
You can disable non-essential cookies through your browser settings. However, doing so may affect the functionality of certain ab89 features.
6. Data Retention & Period
Ab89 retains your information only for as long as it is necessary or required to meet legal obligations.
- Active account data: retained for as long as the account remains active.
- Transaction records after account closure: minimum 5 years (in accordance with financial regulations).
- KYC documents: retained for up to 5 years after account closure.
- Customer service communication logs: up to 3 years.
- Analytics data (anonymized): indefinitely, though it does not directly identify you.
Requests to delete data retained due to legal obligations may not be possible before the retention period expires.
7. Your Rights
Ab89 respects the following rights regarding your data. To exercise any of these rights, please contact our support team.
- Right to Know: You may request to know what information we currently hold about you.
- Right to Rectification: You may request correction of any inaccurate information we hold about you.
- Right to Erasure: You may request deletion of your information where there is no legal obligation to retain it.
- Right to Restrict Processing: You may request that we stop using your data for specific purposes.
- Right to Portability: You may request a copy of the information we hold about you.
- Right to Object: You can opt out of marketing communications at any time.
ab89 will respond to rights exercise requests within 30 business days of receipt. In complex cases, this period may be extended by a further 60 days.
8. Protection of Minors
Ab89 is strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.
- Age is verified at registration and users under 18 are not permitted to create an account.
- If a minor opens an account using false information, the account will be closed as soon as this is discovered.
- If data belonging to a minor is found to have been collected, it will be deleted upon a guardian's request.
- Parents can report a suspected minor's account to our support team.
9. Security Measures
Ab89 employs industry-leading technical measures to protect your information. Our key security practices are outlined below:
- SSL/TLS Encryption: All data transmitted on the platform is protected by 256-bit encryption.
- Two-Factor Authentication (2FA): Add an extra layer of security to your account.
- Data Masking: Sensitive information such as payment numbers is always displayed in masked form.
- Firewall & IDS: Advanced firewall and intrusion detection systems are active 24/7.
- Regular Security Audits: Third-party experts regularly conduct vulnerability assessments on our systems.
- Staff Training: Staff with access to your information are trained under a strict confidentiality policy.
No system is 100% impenetrable, however. If you notice any suspicious activity, report it immediately to [email protected].
10. Policy Changes
Ab89 may update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:
- A notification will be displayed upon logging in to the platform.
- An SMS or notification will be sent to your registered mobile number.
- The "Last Updated" date at the top of the page will reflect the change.
Updated policies take effect 7 days after publication. Continued use of the platform after the new policy comes into effect will be taken as your acceptance of the changes. You have the right to close your account if you do not agree with the updated policy.
For significant changes, ab89 will always notify users in advance and obtain fresh consent where required.
11. Contact & Complaints
For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact us:
- Email: [email protected] (for privacy-related requests, please include "Privacy Request" in the subject line)
- Live Chat: Click the chat icon on the right side of the platform — available 24/7.
- Response Time: Responses are typically provided within 24–72 hours.
- FAQ: For answers to common questions, visit our FAQ Page View.
In privacy-related disputes, ab89's decision shall be considered final unless overruled by a legal authority.